We accept returns up to 21 days after receipt of merchandise. A return RMA must be printed on the outside of the returned box which we will provide. We do not pay for return shipping. Items must be unopened in original packaging suitable for sale. Any defective or warranty issue must be dealt with the manufacturer. No returns on electrical items. Some items such as high performance car engines have no warranty from Bruckner Hobbies or the manufacturer. Any settlement will be between the customer and the manufacturer whose name and address we will provide if necessary.